📜 Terms & Conditions – Melbourne Book Taxi
Effective Date: 1st April 2026
Welcome to Melbourne Book Taxi. By using our website and services, you agree to the following Terms & Conditions. Please read them carefully.
1. 🚖 Service Overview
Melbourne Book Taxi provides online taxi booking services in Melbourne and surrounding areas.
We connect customers with drivers for:
- Local rides
- Airport transfers
- Scheduled bookings
2. 📌 Booking Terms
- All bookings are subject to availability
- Customers must provide accurate pickup and drop details
- Booking confirmation will be shared via call, SMS, or online
We reserve the right to cancel or modify bookings if necessary.
3. 💰 Pricing & Payments
- Fares are based on distance, time, and service type
- Prices may vary depending on traffic, demand, or special conditions
- All prices are communicated before or at the time of booking
👉 No hidden charges policy (unless clearly stated)
4. ❌ Cancellation Policy
- Customers can cancel bookings before driver dispatch (if applicable)
- Late cancellations may incur a cancellation fee
- No-show bookings may be charged
5. ⏰ Delays & Service Availability
While we aim for punctuality:
- We are not liable for delays caused by:
- Traffic conditions
- Weather
- Road closures
- Unexpected situations
6. 🧑✈️ Driver Responsibility
- Drivers are independent service providers
- They are responsible for safe driving and customer conduct
- Any misconduct should be reported immediately
7. 🧳 Passenger Responsibilities
Customers agree to:
- Provide correct booking information
- Be ready at pickup location on time
- Treat drivers respectfully
- Avoid illegal or unsafe behavior
8. 🚫 Prohibited Use
You agree NOT to:
- Use the service for illegal activities
- Damage vehicles or property
- Misuse booking system
Violation may result in service suspension.
9. 📦 Lost & Found
- We are not responsible for lost items
- However, we will assist in connecting you with the driver
- Recovery depends on driver cooperation
10. ⚠️ Limitation of Liability
Melbourne Book Taxi is not liable for:
- Missed flights or appointments
- Delays beyond our control
- Indirect or incidental damages
11. 🔐 Privacy
Your use of our service is also governed by our Privacy Policy.
12. 🔄 Changes to Terms
We may update these Terms & Conditions at any time.
Updated terms will be posted on this page.
13. 📧 Contact Information
For any queries or complaints:
📞 Phone: +61 412 345 678
🌐 Website: melbournebooktaxi.com