Effective Date: 1st April 2026 

Welcome to Melbourne Book Taxi. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

We may collect the following types of information:

• Full Name 
• Phone Number 
• Email Address 
• Pickup & Drop Location 
• Booking Details 

• IP Address 
• Device Type 
• Browser Information 
• Location data (if enabled) 

We use your information to:

• Provide and manage taxi bookings 
• Confirm and process your ride requests 
• Contact you regarding bookings or support 
• Improve our website and services 
• Ensure safety and prevent fraud 

By using our service, you agree that we may contact you via:

• Phone calls 
• SMS 
• WhatsApp 
• Email 

This is strictly related to your booking or service updates.

We take appropriate security measures to protect your data, including:

• Secure servers 
• Restricted access to personal data 
• Data protection practices 

However, no method of transmission over the internet is 100% secure.

We do not sell your personal data.

We may share information only when necessary:

• With drivers assigned to your booking 
• With service providers (for operations) 
• When required by law 

Our website may use cookies to:

• Improve user experience 
• Analyze traffic 
• Enhance performance 

You can disable cookies through your browser settings.

Our website may contain links or integrations with third-party services.
We are not responsible for their privacy practices.

You have the right to:

• Access your personal data 
• Request correction 
• Request deletion (where applicable) 

To do so, contact us using the details below.

Our services are not intended for individuals under 18.
We do not knowingly collect data from minors.

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.

If you have any questions about this Privacy Policy, you can contact us:

📞 Phone: +61 412 345 678
🌐 Website: melbournebooktaxi.com

Effective Date: 1st April 2026 At Melbourne Book Taxi, we aim to provide reliable and hassle-free taxi services in Melbourne. This Refund Policy outlines the conditions under which refunds may be issued.

• Refunds are considered only in valid cases 
• All refund requests are subject to review and approval 
• Refunds will be processed using the original payment method (if applicable) 

You may be eligible for a refund if:

• Driver did not arrive 
• Booking was not fulfilled due to our fault 

• Customer was charged more than once for the same booking 

• Customer was charged significantly higher than the confirmed fare (without valid reason) 

Refunds will not be provided in the following cases:

• Customer cancels booking late (after driver dispatch) 
• Customer does not show up at pickup location 
• Delays caused by traffic, weather, or external factors 
• Change of plans after booking confirmation 

• Cancellation before driver assignment → Eligible for full refund (if prepaid) 
• Cancellation after driver assignment → Partial or no refund 
• No-show → No refund 

• Approved refunds will be processed within 3–7 business days 
• Time may vary depending on payment method and bank processing 

To request a refund, contact us with:

• Booking details 
• Date & time of ride 
• Reason for refund 

📞 Phone: +61 412 345 678
🌐 Website: melbournebooktaxi.com

• Refund decisions are final after review 
• We reserve the right to deny refund requests if terms are violated